Yes, but usually it's more with 'having my say' in mind than -with 'helping them improve.' Which--I admit--makes my input less-effective, as there are a lot of 'conditions' weighing in on my life that warp my opinion ... I somehow get the idea that 'the business' should CARE how hard things are for me (a customer with a brain-injury). Like I said, 'just to have my say.' Do that atLog In ... seriously, I've complained about something like 'a place's inability to honor coupons during happy hour' and they sent me a coupon that (as far as I can tell) won't expire ... something like a FRE.e burger when I buy fries or a drink or somethin`. Yeah, I thought maybe people would welcome a critical voice, but too-often I'm not focused on 'offering constructive criticism' `coz I'm too focused on 'finding something wrong' (and not much on 'how the employees could fix it'). THAT is where "Origin of Species" comes true---eliminating the un-fittest ones to make room for the fittest I would be more nervous if I were 'cheated' and--since I didn't say anything--I were labeled an "easy mark."
If I feel that I have completely been treated unfairly I will absolutely let it be known. However, if it is something small, I won't make a big deal out of it. I think the better way to go about this is not to complain, but to let management know when they have a great employee on their hands. Let them know they did great customer service, feel out a survey and mention their name, etc. I feel if we start to place more heavy emphasis on the ones who do right, we will start to see more of them surface in customer service.
Oh, and I'm also sure to fill out surveys (from restaurants), complementing employees by name if I can!
That's a great idea! It will help improve overall customer service and will help those who are great get rewarded!
Don't be nervous, if something is not right you have every right to complain and you should especially if you are paying for it. In answer to your question. Complaints are no more helpful in the store. Other than if it happened within the store than the details perhaps would be fresh in your mind and its convenient. But there are a number of ways to complain. You can complain via all of the methods you mentioned. I find that it's best to complain by letter or email especially when its a serious complaint. Because that way you can make sure you get all the details down and you have a record of it.
When it's not a major inconvenience, then I will just usually let it slide, like whenever I order through home delivery, the service crew gets my order wrong and always gives me the regular sized drinks instead of the large sized drinks. Those instances I can tolerate. But when my cellphone airtime credits disappears and I did not make a call or text, then I complain immediately. After that they usually give back the "stolen" amount.
Pretty much like sidney says, unless it's something really aggravating I don't complain in writing, I just don't care. My brother on the other hand is the biggest complainer I've ever seen, but to be honest that simply ruins his days with almost no benefits for him except worries and bad moods.
I don't really complain because poor customer service isn't usually a bother to me. Most of the time I can find things in the store and I believe I mostly make smart buying choices so I've rarely had to return things (esp in a brick and mortar store). The long lines at Walmart are pretty much a given so I just make sure to bring my phone so I can have something to do. If the experience is bad enough I may go to another business. There was a terrible experience with T-Mobile so I switched to AT&T after one complaint. Sometimes it's just easier. When you have no option to go to another business, then most likely you are dealing with a monopoly and it does no good. After writing a complaint on the BBB about Comcast, my mom and I were still left unsatisfied. Then again they've screwed up so many times that it would take a whole lot for us to ever be satisfied with them.
I complained to the manager at a restaurant about a omelet that I had the night before, and he offered my girlfriend and I a free breakfast. It was definitely worth it to complain.
I sometimes call and complain to fast food restaurants if that particular restaurant got my order wrong. One time I ordered a Baconator from Wendys, and it only had a half slice of bacon on it. I called the number on the receipt to tell them what happened and I ended up getting a free Baconator the next time I visited that same Wendys restaurant. I normally don't take them up on their offer when I do call to complain, but come on... A half a slice of bacon on a Baconator is unappectable to me. After all it's called a Baconator and should be loaded with bacon.
Yes, I complain when I receive poor customer service. If it wasn't for me buying, that cashier wouldn't have a job. Customer service is a must and the service must be within reason.
I always have to complain and make sure that am served well. What I normally do is complain in order to expose the flaws in their business. In a way am trying to help them make the business better. If the customer service is better, am sure that people will be happy to use the business.
