I have been with comcast before they were even comcast. I think the company is awful. They have poor customer service. They randomly decide to raise your rates without your knowledge until you finally get the bill at the end of the month. They never give you a loyalty discount. They offer plenty of discounts for new customers though, which is sad because they will most likely cancel their service when they are done paying these ridiculous fees. They advertise so much that I feel that's where my money is going. The other thing that has bothered me is that they now limit the number of cable boxes in your house. Before the digital transition, you could just plug a tv into cable and you were all good. Now you have to have a box to plug into your cable. If you want to use more than 3 tvs with your expensive service, you have to pay an extra monthly fee. It also bothers me that they don't give refunds for times when service is down. Now normally it wouldn't bother me, but when you are paying $200 a month for service, a day or two without service is like $9-10/day. That's a lot of money. The only pro to comcast is the service itself is actually pretty good. The Internet is fast and the cable doesn't go out in storms etc. I think the On-demand service is pretty nice to have when you have missed an episode of your favorite show.
I had Comcast as my cable provider for several years and I got rid of them for all the same reasons you just listed. Their customer service people are douche-y, the prices keep getting higher, Comcast keeps getting rid of channels from their lineup, and there are no bargains or deals for existing customers -just deals to butter up new customers. As for On Demand, I can find any show I miss on Hulu.com legally or on other more shady sites where people upload videos of shows. Comcast needs to wise up to the fact that people are getting Roku boxes or using their Xbox 360 to stream TV shows and they need to change their prices accordingly. I watch everything online and haven't turned on my actual TV in months.
I used to have Comcast as well, but no more. Can't remember why. Whatever, you should be valued when you pay that kind of money.
I've never had Comcast before but for whatever reason, my number was attached to one of their customers accounts. I was called constantly, had tons of voice mails, even started to receive text messages from them about returning equipment. Took me almost a week to get this corrected. Seriously, don't hound me people!
Comcast is by far the second worst cable company in history. Direct TV is the worst because of terrible reception and no AMC. I wish I did not live in the midwest and actually had more cable companies to choose from. First off, my internet connection is horrible and I don't even get full access to the download speed that they charge me an arm and a leg for. Second, their customer service is piss poor. I remember it took me nearly a month to get them to remove a $250 charge on my bill because they claimed I never returned my boxes when we moved and switched to hd boxes, even though I placed the boxes in the specialists' hands. How do you misplace cable boxes in your OWN factory?
I am so glad to know I am not the only person who feels this way! Before I get into the bad. Like I have read they are good when their services are working. I love my channels and I love the pricing I got. I get all three services for $89.99+ taxes. So that was great! My internet is fast and my phone services is very clear. Now, with this amazing price, who could resist going to the Company. So a month or two into the Company, my cable would pixelate and then freeze, after a few seconds it would go black. So I never really paid it no attention. Then around June it started doing that, but then someone would call and they could not get through it goes straight to Voicemail or I can be on the phone and all of a sudden my call drops. Oh, that's not it either! I could be on the internet and then I could not connect. The pixelation and black screens kept getting longer and longer and more frequent. So I called, and they sent someone out, there is nothing wrong on your end. So call back if it happens again. To make a long story short, from the time I called in June to October I had this issue and no one could fix it, it got so bad they told me to call everytime it went out and track it, then on top of that, it wasn't just me it was my whole neighborhood having issues. So when a tech was at my house, someone would come up to the guy asking questions! They ended up making my bill free each month, they didn't want too, but I told them, why am I paying for a bill when I can't use my services! My ComCast Story...glad to know I am not along!
I agree with you Comcast sucks big time. I remember this time I got charge $50 extra for a mistake they made and still had to pay for it. Now that is not right at all. I switch to at&t now which is way better than Comcast.
I'm right there with you...comcast sucks. I hope they start to see that more and more of their customers are not willing to put up with their poor service and crappy tactics. There are plenty of other options now, and they simply aren't worth the money or the hassle.
What kills me is the lack of product knowledge the customer service people have. I was on the phone for almost an hour trying t find out how to retrieve a message that was on my cable box. During the time she stumbled, fumbled, and repeated the wrong instructions over and over I finally figured out how to do it by myself.
I haven't had Comcast in a few years, and the time is coming where I'm thinking about at least getting basic cable for my kid, even though we watch a lot of stuff online. I'm glad I took another look at this thread and saw that other people are still having problems with Comcast. It cements my decision to not use them again. I get all my services with Uverse and they're pretty good with customer service so I guess I'll add their cable to my bundled services when the time comes.
Unfortunately, I have had Comcast for the past 5 years, but only because I have had no other choice. It is ridiculous and I have went all the way to corporate with the issues I have been having. I can't even get mad and leave because there is no other option. Their customer service is horrible and their service is horrible. I have to call them at least once a month, if not more, because they are constantly having area wide outages. What kind of service is that? Then it takes at least 8-12 hours before it is turned back on.
I had to come back and tell you my newest issue! So I signed up with Comcast with a promotional offer. The offer was $89.99 for the first twelve months and it would go up to $109.99. I got my first bill since the offer was over and it was $154+ for the plan alone. I called ComCast and the lady was like because we do not have this offer I cannot give you the price, but I can get the price that we have for our customer which was $139.99. I told her that the price she listed is not what I agreed to, she advised me to call the Agent that signed me up, I called him and he was acting so shocked and surprised, he said he was going to call his supervisor and get the price to work on it. Haven't heard anything back. Then on top of that, I called because my HBO and Starz was not working on my HD Box. The guy stated HBO and Starz was not a part of my package. I told him, if you look at my bill, you can clearly see that it is listed. He kept denying it, I asked the Supervisor, and the Supervisor added it and it(Free for three months, until they got my billing correct) started working on my downstairs TV, but not the bedroom. I called again, went through all the troubleshooting steps, the lady said it should work. I checked and it didn't work. I didn't feel like calling back so I waited. I called back and within less than 5 minutes a guy got my HBO and Starz working on my HD Box. He then informed me that the Supervisor gave us Showtime and Cinemax. I told him we didn't know anything about it but thanks. It has been two weeks and my bill issue has still not been resolved and like I told the guy I am not paying until I have my bill straightened out. So just to confirm. COMCAST/XFINITY IS A MESS or should I SAY NIGHTMARE!
