Blue Cross Blue Shield is the only company that regularly makes me mad!

Discussion in Stores Reviews, Comments & Complaints started by S.O. Price • Jun 10, 2012.

  1. S.O. Price

    S.O. PriceActive Member

    Joined:
    Jun 7, 2012
    Threads:
    45
    Messages:
    226
    Likes Received:
    38
    BCBS gets me really steamed sometimes! I use them for my medical insurance although after this last stunt they pulled, I will be looking around for other companies.

    I have my monthly premiums automatically deducted from my checking account. I did get a letter from BCBS stating that my premiums were going up, although they did not specify a specific amount at all. My premiums have gone up before, usually only about $15 so I wasn't worried about it.

    So I happened to be looking at my checking account a few weeks ago and saw that BCBS jumped my premiums by about $75! It was one of those rare times when my checking account money was a little tight (which is why I was looking at my account in the 1st place) so I was really thankful that I had checked it. As it turned out, I did have enough money to cover their extra withdrawal and I didn't have any other checks bounce.

    I started to think about this and I have many companies who are permitted to withdraw money from my checking account every month. EVERY OTHER COMPANY ALWAYS tells me in advance if they are going to increase the amount of money they will be withdrawing from my account. Since BCBS sent me a letter telling me that an increase was on the way, WHY DIDN'T THEY JUST TELL ME IN THE LETTER exactly how much more they were going to take out? I'm sure they knew how much it was going to be....

    I interact with many, many companies and if I ever had a problem, 9x out of 10, the problem stems from BCBS. They should not be allowed to take money from checking or savings accounts without telling customers in advance how much they will be withdrawing. I'm surprised it is legal for them to do so.

    I got an address for their complaint department and they will be hearing from me. Thanks for listening!
     
    #1Jun 10, 2012
  2. Isabellas2007

    Isabellas2007Active Member

    Joined:
    Apr 23, 2012
    Threads:
    35
    Messages:
    248
    Likes Received:
    1
    I had the same issue with them before I changed to Assurant Health. I had the plan for one year with BCBS and the rates for my plan went up from 220 a month for a nice plan, to over 500 bucks. The worst part was I had only went to the doctor once in the time and they said it was because I seen the doctor. Duh, isn't that what the insurance is supposed to be for?!
     
    #2Jun 11, 2012
  3. Waynefire

    WaynefireActive Member

    Joined:
    May 24, 2012
    Threads:
    31
    Messages:
    183
    Likes Received:
    3
    I find talking to any insurance company is upsetting. I know I have tried to talk to my insurer before and after spending two hours on hold, and getting transferred I find out they sent me to the wrong department. This happens to me on a regular basis!
     
    #3Jun 15, 2012
  4. S.O. Price

    S.O. PriceActive Member

    Joined:
    Jun 7, 2012
    Threads:
    45
    Messages:
    226
    Likes Received:
    38
    Insurance companies really are horrible aren't they? They go on and on about how we as customers should be vigilant about making sure we keep an eye out for fraud and report it to them because that can "keep health costs" down..blah, blah. If they would stop spending so much money making their systems so complicated so that no one can ever get good service, THAT would save them a lot of money. Don't they realize the more layers of complexity there are, it only leads to more expense?

    Thanks for the tip about Assurant Health. I will be looking at them. If they are better, they will definitely be getting my money.
     
    #4Jun 18, 2012
  5. Esperahol

    EsperaholActive Member

    Joined:
    Apr 28, 2012
    Threads:
    106
    Messages:
    694
    Likes Received:
    5
    The system is overly complicated because of the rampant fraud they aren't just blowing smoke up your tailpipe. I used to do part-time with Aflac and fraud was rampant even though Aflac is one of the best insurance companies around.
     
    #5Jun 18, 2012
  6. dissn_it

    dissn_itActive Member

    Joined:
    Mar 29, 2012
    Threads:
    29
    Messages:
    985
    Likes Received:
    8
    I haven't had BCBS for several years now. They used to be pretty good but it sure sounds like they are not like they used to be. That is a substantial increase in your monthly premium. I don't let any company automatically take money from my account. I use the bank's online bill pay to take care of paying the bills.
     
    #6Jun 18, 2012
(You must log in or sign up to post here.)