Are you a Telus Customer?

I use Telus for my land line, internet and television. Today I noticed that I lost two channels that I was paying for, so I phoned their client care and asked what was the matter. Well, I was sent to a very rude woman who told me TVtropolis and Showcase west were not cancelled and I need a repair team to come. I politely told her that it said the channel was removed by the provider which seems that it has been cancelled all together. She put me on hold, came back, told me I was mistaken and then said I was being rude and before I could say more to her, she interrupted me and patched me through to some person in the Philippines. I was rather shocked by this point. The fellow in the Philippines said that they will give me a 5 dollar credit for the next six months for my hassle, and that they will have to send a technician over. I told him that the channels were completely removed and I just didn't want to be charged for them. I assured him that is what the message was saying on the television and he too began to contest this and I just hung up on him. I called 4 other times and kept being patched through to the Philippines. On my 5th try, I got someone in Canada, and told her exactly what I was told by the other two client care representatives and asked her to check if these channels were indeed still available or not. She put me on hold and said that the western version of the channels have indeed been cancelled, but I get the same channels on different stations, so they just did a switcheroo. There was no repair needed to be done, and there was no need to give me a 5 dollar credit for six months. The other two agents I spoke to did not know their information, and Telus customer service is not all on the same page. Not to mention that they are poorly trained and rude.

I am writing this long rant to see if any of you have had issues with Telus. This is my second problem with them. The first time involved them crediting my account with 900 dollars and them insisting it was mine and me insisting on an audit and again fighting with people from the Philippines. In the end, since there was so much frustration they did an audit and discovered it was an accounting error, but allowed me to keep the 900 dollar credit because of all the hassle and phone calls I had to make to straighten out the account. They also told me it was a god thing I kept persisting because they would have caught the error at the end of the year and then I would have had to pay it back. In January my 3 year contract is up for TV and internet with them, and I will cancel the whole package including the land line due to their horrid customer service and rudeness. Imagine fighting with the customer when you are supposed to be helping. I have had enough of it.